PRIVACY POLICY

Privacy Policy for Smile Community Kitchen & Music Café
Effective Date: 06 / 11/ 2024 
At Smile Community Kitchen & Music Café (“we,” “our,” or “us”), part of Expectation Walkers Public Charitable Trust, we are dedicated to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.smilecommunitykitchen.in or use our services.
By accessing our website or engaging with our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect
a. Personal Information
We may collect personal information that identifies you, such as:

• Name

• Email address

• Phone number

• Delivery address (where applicable)

• Payment information (processed securely through third-party payment providers)

b. Non-Personal Information
We also collect non-personal information that does not directly identify you, including:

• Browser and device information

• IP address

• Website usage data (e.g., pages visited, links clicked)

• Cookies and other tracking information (see Section 6)
   

2. How We Use Your Information
We use your information for the following purposes:

• To process and fulfill orders, including payment and delivery

• To provide customer support and respond to inquiries

• To personalize and improve your experience on our website

• To send updates, promotions, and service-related messages (if you have opted in)

• To analyze and enhance our website, services, and customer interactions
   

3. How We Share Your Information
We do not sell, trade, or share your personal information with third parties, except as described below:

• Service Providers: We may share your information with third-party service providers who help us operate the website, conduct our business, or deliver services (e.g., payment processing, delivery).

• Legal Compliance: We may disclose your information if required by law or in response to lawful requests by public authorities.

• Business Transfers: In the event of a merger, acquisition, or other organizational restructuring, your information may be transferred to the successor entity.
   

4. Data Security
We implement reasonable security practices to protect your personal information against unauthorised access, use, or disclosure. However, please note that no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

6. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand website usage and improve our services.
You can control your cookie preferences through your browser settings. Please note that disabling cookies may affect certain website features.

7. Your Rights
Under applicable data protection laws, you have the right to:

• Access your personal information held by us

• Request correction of any inaccurate or incomplete data

• Request deletion of your personal information, subject to legal obligations

• Withdraw consent for specific uses (e.g., marketing)

To exercise any of these rights, please contact us at help@smilecommunitykitchen.in.

8. Links to Third-Party Websites
Our website may include links to external websites not operated by us. We are not responsible for the privacy practices or content of these websites, and we encourage you to review their privacy policies.

9. Children’s Privacy
Our website and services are not directed at children under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that personal information has been collected from a child under 18, we will take steps to delete that information promptly.

10. Changes to This Privacy Policy
We may periodically update this Privacy Policy to reflect changes in our practices, legal requirements, or other factors. Changes will be posted on this page with an updated effective date, and we encourage you to review this policy regularly.

11. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Smile Community Kitchen & Music Café
1st Floor, Room No: 482, Thachappily Complex, Thelappily Junction, Irinjalakuda, Kerala 680712, India
Email: help@smilecommunitykitchen.in
Phone: +91 97784 68235